Policy scope
Where the Pure Casino privacy policy applies
This policy covers information handled when you visit Pure Casino, use the responsive website in your browser, create or manage an account, contact support, play games or use payment services. External websites and services have their own privacy rules.
Policy updates are published on this page.
Information we handle
What information Pure Casino may collect
01Account details
Information such as your name, contact details, date of birth, address and account credentials may be needed to manage access.
These details can support account security, verification and customer service.
02Payment activity
Deposit, withdrawal and transaction information connected with your Pure Casino account.
Payment data helps process transactions, carry out checks and meet financial control requirements.
03Technical information
Browser, device, connection and website activity details may be collected when you use the service.
This information can help protect the website, maintain performance and keep account functions working.
04Messages and support
Information in enquiries, live chat and email conversations with Pure Casino support.
Support records help answer questions, investigate issues and maintain an account history where needed.
05Gaming activity
Records connected with games, account activity, responsible gambling checks and applied terms.
These records help operate the account and meet security, legal and regulatory responsibilities.
Please keep passwords, one-time codes and unnecessary private information out of ordinary messages and search fields.
Why information is used
How Pure Casino uses personal information
- Open and manage your account and provide access to the responsive website.
- Process deposits, withdrawals, verification checks and account-related requests.
- Protect accounts, detect suspicious activity and prevent fraud.
- Provide customer support through 24/7 live chat and email.
Meet responsible gambling, legal, regulatory and security obligations.
Cookies
Cookies and browser technologies
Cookies or similar technologies may support sessions, preferences, performance and security on the responsive website. Your browser settings can restrict or remove them, although some functions may then work differently.
Your browser may also retain its own history, cache and downloads. Those controls are managed through your browser rather than Pure Casino. Cookie settings Use your browser controls to review or remove stored browser data.
Hosting and security
Website hosting and technical records
When you visit Pure Casino, the hosting environment may receive information needed to answer the request, such as the page address, IP address and browser headers.
The hosting arrangement determines whether technical logs are kept and how long they remain. Exact retention periods are not published on the official site.
Sharing information
When information may be shared
Pure Casino may use service providers for hosting, identity verification, payment processing, customer support, security, analytics or legal compliance.
Information is shared only where relevant to the service or obligation involved. External organisations apply their own privacy policies, and provider names or international transfer details are not published on the official site.
Keeping data secure
Security for sensitive information
Send sensitive details through secure channels
Never share your password or one-time codes. Before sending identity or payment information, check that you are using the correct Pure Casino contact route or secure account facility.
- Keep passwords and verification codes private.
- Treat account recovery links as confidential.
- Check screenshots for exposed personal or payment details.
- Keep your browser and device software updated.
Retention and deletion
How long information is retained
01Account and transaction records
Kept for as long as needed for account administration, security, disputes, regulatory duties or legal requirements.
02Support conversations
Retained where necessary to answer queries, investigate issues or maintain appropriate records.
03Browser-held information
Remains according to your browser and device settings unless you clear it.
04Technical host records
Retention depends on the hosting environment and its logging arrangements.
Exact retention periods are not published on the official site.
Your rights
Your Pure Casino privacy choices and rights
Under the UK GDPR and the Data Protection Act 2018, you may have rights to access, correct, erase, restrict or object to certain processing. You can also request data portability where the legal conditions apply.
You may withdraw consent where consent is the legal basis, although legal exceptions can limit how a request is handled. The Information Commissioner’s Office (ICO) regulates data protection in the United Kingdom. ICO data protection information Contact the ICO if you believe your personal information has been handled unlawfully.
Questions about privacy?
Find out how Pure Casino handles account, payment and browser information.
Get Bonus NowFurther information
Useful Pure Casino pages
Pure Casino privacy policy: data handling
Pure Casino data protection for United Kingdom players
When you use Pure Casino, personal information may be handled when you create an account, verify your identity, deposit, withdraw, contact support or use the responsive website in your browser. This may include contact details, date of birth, address, account credentials, transaction information, device details and communication records.
Pure Casino data protection for United Kingdom players operates alongside the UK GDPR and the Data Protection Act 2018. The ICO is the UK data protection regulator. Players must be 18+ and information may support age and identity checks, account security and legal duties.
- Account and contact details help manage access and answer enquiries.
- Payment and transaction records support deposits, withdrawals, fraud checks and financial controls.
- Technical details help with security, performance and website functions.
- Gaming and activity records support account operation, applied terms and responsible gambling requirements.
Why Pure Casino uses personal data
Pure Casino may process information to administer accounts, provide access to slots, table games and live games, handle payments and communicate about account activity. It may also use data to prevent fraud, protect the website and meet legal or regulatory requirements.
Marketing communications should only be sent where there is a lawful basis. Promotional preferences may be managed through account settings or an unsubscribe option. Security, verification, transaction and important account messages may still be necessary.
| Purpose | How information may be used |
|---|---|
| Account management | To create, secure and maintain your Pure Casino account. |
| Payments | To verify transactions and process deposits or withdrawals. |
| Legal compliance | To meet identity, age, fraud-prevention and legal requirements. |
| Website security | To protect the service, maintain performance and support selected preferences. |
Pure Casino privacy, cookies and third parties
Cookies and similar technologies may keep sessions working, remember preferences, measure performance and support security. Browser settings can restrict or remove them, but some account functions may then operate differently.
Information may be shared with service providers where needed for hosting, verification, payments, support, security, analytics or legal compliance. Provider names and international transfer details are not published on the official site.
How Pure Casino protects stored information
Pure Casino should use technical and organisational safeguards to reduce unauthorised access, loss, misuse or alteration. Keep your password confidential and contact 24/7 live chat or email support promptly if you suspect account activity that you do not recognise.
Personal information is retained only as long as reasonably necessary for account administration, disputes, security, regulatory duties or legal requirements. Exact retention periods are not published on the official site.
Your rights and contacting Pure Casino
Under the UK GDPR, you may have rights to access personal information, correct inaccurate details, request erasure, restrict processing, object to certain uses and receive portable data where the conditions apply. Rights are subject to legal exceptions.
Pure Casino provides 24/7 live chat and email support for account questions. Dedicated privacy contact details and the formal data-q4ohze process are not published on the official site, so ask support where to submit a request. You can also contact the ICO.
